Last Updated: June 12, 2026
Welcome to NAVGUNJAR. By accessing, browsing, or purchasing products from our website, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About NAVGUNJAR
NAVGUNJAR is an online store offering handcrafted products, including traditional handcrafted products from Odisha.
As our products are handmade, slight variations in colour, texture, stitching, pattern, size, and finishing may occur. Such variations are a natural characteristic of handcrafted products and should not be considered defects.
2. Website Usage
You agree to use the NAVGUNJAR website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the security or operation of the website.
- Copy, reproduce, or distribute our website content without permission.
- Use our website to transmit malicious software or harmful material.
NAVGUNJAR reserves the right to restrict or terminate access to the website if these terms are violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, prices, and other product information are accurate.
However, the actual colour of a product may appear slightly different depending on your monitor, mobile device, lighting, or photography conditions.
Since our products are handcrafted, the product you receive may have minor variations from the photographs displayed on the website.
4. Product Availability
All products are subject to availability.
NAVGUNJAR reserves the right to:
- Change product availability.
- Limit the quantity of products available for purchase.
- Discontinue any product.
- Correct errors in product descriptions or information.
- Correct pricing or technical errors.
If a product becomes unavailable after an order has been placed, we may contact you regarding the order and provide an appropriate resolution.
5. Pricing
Product prices displayed on the website are subject to change without prior notice.
The price applicable at the time of placing an order will generally apply to that order, except in cases of obvious pricing, technical, or listing errors.
Any applicable shipping charges, taxes, or additional charges will be displayed during checkout where applicable.
6. Placing an Order
When you place an order through our website, you are requesting to purchase the selected products.
After placing an order, you may receive an order confirmation by email or other communication.
An order confirmation does not guarantee fulfilment if the product is unavailable, payment has not been successfully received, there is a technical error, or there is another legitimate reason preventing fulfilment.
NAVGUNJAR reserves the right to cancel or decline an order where reasonably necessary.
7. Payment
Payments may be processed through third-party payment gateways and financial institutions.
You agree to provide accurate billing and payment information when placing an order.
NAVGUNJAR is not responsible for delays, failures, or errors caused by banks, payment gateways, card networks, UPI providers, or other third-party payment services.
8. Shipping and Delivery
NAVGUNJAR will make reasonable efforts to dispatch orders within the estimated timeframe communicated during the purchase process.
Delivery times may vary depending on:
- Delivery location
- Shipping provider
- Weather conditions
- Public holidays
- Transportation conditions
- Logistics delays
- Other circumstances beyond our reasonable control
Once the order has been handed over to the shipping provider, delivery is subject to the shipping provider’s processes and timelines.
9. Returns, Refunds & Replacement
NAVGUNJAR does not accept product returns and does not provide refunds for change of mind, personal preference, or incorrect product selection.
If a product is damaged during shipping, a replacement may be provided subject to our Refund & Replacement Policy.
Mandatory Unboxing Video
A clear and continuous unboxing video is mandatory for any claim relating to shipping damage.
The video should clearly show:
- The sealed package before opening.
- The shipping label.
- The condition of the package.
- The complete unboxing process.
- The damaged product.
The video must not be edited, cut, or interrupted.
Replacement Claim Period
A shipping-damage replacement claim must be submitted within 3 days of delivery.
To request a replacement, email:
Please include:
- Order number
- Clear photographs of the product
- Clear photographs of the packaging
- Clear and continuous unboxing video
- Description of the damage
Without a clear and valid unboxing video, NAVGUNJAR may not be able to approve the replacement claim.
Please retain the original product and packaging until your claim has been reviewed and resolved.
10. Handcrafted Product Variations
Our products are handmade. Therefore, minor differences in:
- Colour
- Pattern
- Stitching
- Texture
- Shape
- Size
- Finishing
may occur.
These variations are part of the handcrafted nature of the product and will not normally be considered defects.
11. Intellectual Property
All content available on the NAVGUNJAR website, including but not limited to:
- NAVGUNJAR name and logo
- Product photographs
- Product descriptions
- Website graphics
- Designs
- Text
- Videos
- Website layout
is owned by or used with permission by NAVGUNJAR and may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.
12. Customer Reviews and Submitted Content
Customers may have the opportunity to submit reviews, feedback, photographs, or other content.
By submitting content to NAVGUNJAR, you confirm that the content is truthful and does not violate the rights of another person.
NAVGUNJAR may use submitted reviews, photographs, or feedback for legitimate business and promotional purposes, subject to applicable law.
13. Third-Party Services
Our website may use third-party services such as payment gateways, shipping providers, analytics services, hosting providers, email services, and other technology providers.
These services may have their own terms and privacy policies.
NAVGUNJAR is not responsible for the independent policies, availability, or actions of third-party services.
14. Website Availability
We make reasonable efforts to keep the website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.
The website may occasionally be unavailable due to maintenance, updates, technical issues, hosting problems, or circumstances beyond our control.
15. Limitation of Liability
To the extent permitted by applicable law, NAVGUNJAR will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable law.
16. Events Beyond Our Control
NAVGUNJAR will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government restrictions, technical failures, or other unforeseen circumstances.
17. Privacy
Your use of the NAVGUNJAR website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect your personal information.
18. Changes to These Terms
NAVGUNJAR may update these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
19. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over NAVGUNJAR, subject to applicable law.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
NAVGUNJAR
Email: navgunjarcrafts@gmail.com