At NAVGUNJAR, we carefully inspect and pack every handcrafted product before dispatch. As our products are handcrafted and may be delicate, we do not accept product returns or provide refunds for change of mind.
However, if your product is damaged during shipping, we can provide a replacement subject to the conditions below.
1. Replacement Eligibility
A replacement is available only if the product has been damaged during transit/shipping.
We cannot provide a replacement for:
- Change of mind or personal preference
- Incorrect product selection or colour preference
- Minor variations that are inherent to handcrafted products
- Damage caused after delivery due to mishandling, improper installation, or use
- Products that have been altered, modified, or repaired by the customer
- Claims submitted after the specified claim period
2. Unboxing Video Is Mandatory
A clear and continuous unboxing video is mandatory for every shipping-damage replacement claim.
Please:
- Record the package before opening it.
- Ensure the shipping label and package condition are clearly visible.
- Record the entire unboxing process continuously.
- Clearly show the damage to the product and packaging.
- Do not edit, cut, or pause the video.
Without a clear and valid unboxing video, we may not be able to approve the replacement claim.
3. Claim Period – 3 Days
Any damage claim must be submitted within 3 days of delivery.
Please email us at navgunjarcrafts@gmail.com with:
- Order number
- Clear photographs of the damaged product
- Clear photographs of the packaging
- A clear and continuous unboxing video
- A brief description of the damage
Claims submitted after 3 days from the date of delivery may not be accepted.
4. Replacement Process
Once we receive your claim and supporting evidence, our team will review the photographs and unboxing video.
If the damage is determined to have occurred during shipping, we will arrange a replacement of the product, subject to availability.
If the exact product is unavailable, NAVGUNJAR may offer a suitable alternative or another resolution at its discretion.
5. No Return / No Refund
NAVGUNJAR does not accept product returns or provide refunds for delivered products.
For products damaged during shipping, the available remedy is replacement, provided that all replacement conditions are met, including submission of a valid unboxing video within 3 days of delivery.
6. Handcrafted Product Variations
Our products are handcrafted, so slight variations in colour, stitching, texture, pattern, size, or finishing may occur. These are natural characteristics of handmade products and will not be considered shipping damage or defects.
7. Contact Us for Replacement
For any replacement request related to shipping damage, please email us at:
Please include your Order Number in the email subject and attach the required photographs and unboxing video.
Please do not dispose of the original packaging until your replacement claim has been reviewed and resolved.
Important
Please record your unboxing video from the moment you receive the sealed package until the product and its condition are completely visible. A clear and continuous unboxing video is mandatory for any shipping-damage replacement claim.